Privacy Policy

1. Introduction

Performance Electric, Inc. ("we," "our," or "us") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our electrical services.

This policy is designed to comply with the General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA), and other applicable privacy laws. Please read this Privacy Policy carefully.

2. Information We Collect

Personal Information You Provide

We collect information that you provide directly to us, including:

• Identity Information: Name, email address, phone number, and mailing address.
• Project Information: Property address, service type, project description, and related details.
• Communication Records: Records of your correspondence with us via phone, email, or our contact form.
• Payment Information: Billing address and payment details for services rendered.

Information Collected Automatically

When you visit our website, we may automatically collect:

• Device Information: Browser type, operating system, device type, and screen resolution.
• Usage Data: Pages visited, time spent on pages, referring website, and interaction with our site.
• Location Data: General geographic location based on your IP address (country/region level).

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our electrical services
• Process transactions and send related information
• Respond to your comments, questions, and requests
• Send you technical notices, updates, and administrative messages
• Communicate with you about products, services, and events (with your consent where required)
• Monitor and analyze trends, usage, and activities
• Detect, investigate, and prevent fraudulent transactions and other illegal activities
• Comply with legal obligations and protect our legal rights

4. Legal Basis for Processing (GDPR)

For users in the European Economic Area (EEA), we process your personal information based on:

• Consent: When you have given us explicit consent to process your personal information.
• Contract: When processing is necessary to perform a contract with you.
• Legitimate Interests: When we have a legitimate interest and your rights do not override those interests.
• Legal Obligation: When we must comply with a legal obligation.

5. California Consumer Privacy Act (CCPA) Rights

California residents have the right to:

• Know: Request disclosure of what personal information we collect, use, and share.
• Delete: Request deletion of your personal information, subject to certain exceptions.
• Opt-Out of Sale: We do not sell personal information. No action is needed.
• Non-Discrimination: Exercise your CCPA rights without discriminatory treatment.

To exercise these rights, contact us at contact@performanceelectricinc.com.

6. Information Sharing

We do not sell, rent, or trade your personal information to third parties. We may share your information only:

• Service Providers: With third parties who perform services on our behalf (form processing, website hosting).
• Legal Requirements: When required by law or to protect our rights.
• Business Transfers: In connection with a merger, acquisition, or sale of assets.
• With Your Consent: When you have given us permission to share the information.

7. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• Encryption of data in transit and at rest
• Secure servers and access controls
• Regular security assessments
• Employee training on data protection

However, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.

8. Data Retention

We retain personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Business records may be retained for up to seven (7) years for tax and regulatory compliance.

9. Your Privacy Rights

Depending on your location, you may have the following rights:

• Access: Request a copy of your personal information.
• Correction: Request correction of inaccurate data.
• Erasure: Request deletion of your personal information.
• Restriction: Request restriction of processing.
• Data Portability: Receive your data in a structured, machine-readable format.
• Objection: Object to processing based on legitimate interests.
• Withdrawal of Consent: Withdraw consent where processing is based on consent.

To exercise these rights, contact us at contact@performanceelectricinc.com. We respond within 30 days.

10. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience. For details, see our Cookie Policy.

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices. We encourage you to review their privacy policies.

12. Children's Privacy

Our services are not directed to individuals under 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, contact us immediately.

13. International Data Transfers

Your information may be transferred to and processed in the United States. By using our services, you consent to such transfers. We implement appropriate safeguards for international transfers.

14. Changes to This Policy

We may update this Privacy Policy periodically. The "Last Updated" date indicates the most recent version. Continued use of our services constitutes acceptance of changes.